At R2integrated (formerly Bi4ce), we take support seriously.  That's why we support our customers and DNN community with daily monitoring from our experienced engineering team.  We ask that the first step taken is to read the relevant documentation and support forums prior to submitting any questions that may already be available or have been answered.  We ask that you review the documentation that we provide for our products before posting a question.

The Forums are for our customers to chat, exchange ideas and strategies, and submit feedback.  Please be sure to perform keyword searches for previous related forum responses.

To be helpful when submitting a new item, please include the following: 

1. DNN Version
2. Module Version
3. Admin Log Viewer Information
4. Environment detail: Operating system, .NET framework version, database and version, IIS version, Browser version (if appropriate)

We always try to respond quickly and monitor the forums daily during business hours (EST).  Occasionally, requests for a specific project requirement may not apply for the free support offered. For project specific support please submit via our Information Request form.

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